DELIVERY POLICY

We delivery time of a product are indicated in the order confirmation and, in the case of online sales, they are calculated using the postal code of the region. When ordering, verify that the postal code is correct and consider the maxi-mum deadline to receive the product.
After the payment confirmation date, we consider up to 03 (three) business days to prepare the order and, if necessary, send the shipping request. From that moment on, the time will depend on the method chosen to withdraw or ship the product. In the case of agencies or companies that contemplate this service, the customer will receive a road map number and can track the status of the shipment, as well as the date of shipment.

When you receive the products, make sure the product matches the order. Confirm that the products arrived with all the items and, in case of discrepancy, contact our information center at sales@Ventum Maris.us
ATTENTION: read the instruction manual carefully before using the purchased product.

Delay due to an accidental act or major force. Situations in which, despite the security procedures of the carrier and / or the post office, external factors may interfere with delivery, as in the following examples:
Natural disasters: floods, landslides, fires, etc. Strikes, barricades and others.

Operational limitation: some cities or regions must collect the products at the carrier’s site or at the postal agencies due to lack of employees or delivery vehicles. Delivery limitation: «The distribution area subject to different terms» will increase up to 7 (seven) business days after delivery, this occurs in regions with many assaults by vehicles of the post office where it will be requested the armed escort to make deliveries. The order can be collected from the warehouse and / or the post office by taking the tracking code along with a personal photo document. The delivery will be made to the agency indicated in the arrival notice that will be delivered to the recipient’s address.

IMPORTANT TIPS
They are authorized to receive the request: doormen, receptionists, secretaries, family members, provided they sign the delivery protocol and present the identification. The shipping address is charged to the customer, the goods returned due to insufficient or error in the address entered, will be charged again.

RETURNS & EXCHANGES
We offer our customers quality products and technologies. To guarantee satis-faction and maintain transparency and respect for our customers, our exchange and return policy is based on the Consumer Protection Code. Any inquiry related to the exchange or return must be reported to the center by email to info@ventummaris.us
Situations where we do not cover the guarantee:
The correct operation of the product depends on the conditions of the environment in which it is used (equipment, correct ratio applied, power, etc.) and how the product is stored. Ventum Maris is not responsible for the product malfunction if it is used in violation of the conditions described in the attached operation manual.

Exchange or return:
The consumer code guarantees the right to change the product in case of a defect or withdrawal, if it occurs within 7 (seven) calendar days after receipt. The product must be in its original packaging, without any trace of use and accompanied by the respective invoice and all the accessories.
To change a product, it is necessary to contact our center through the email info@ventummaris.us, communicating the order number, the date of purchase and the reference of the item that will be changed.
All collection / shipping costs are the responsibility of the buyer, except in the case of producer responsibility.

Important: we accept returns only after confirmation of this communication and within the established period of 7 (seven) calendar days. Otherwise, we will not accept the return and your purchase will be resent without prior consultation.Incomplete or incorrect orders:
We work with a variety of methods and technologies so that there are no errors when verifying and sending orders, but unfortunately, they can occur. If you receive an incorrect order (missing items or exchanged products), contact us at sales@ventummaris.us